Contents

David Tyler, Group Finance Director - Welcome

Summary of performance

QUESTIONS AND ANSWERS

Q1a Equifax surcharge for FCRA factor exposure

Q1b FTC guidelines on charges for credit scores

Q1c Market situation on mortgage re-financing and marketing markets

Q2a Position on surcharges

Q2b Outlook for credit card and direct marketing

Q2c Pricing pressures for credit bureaus

Q3a Consumer direct contribution to growth in the US

Q3b Meter Award acquisition

Q4a Argos Autumn/Winter catalogue price deflation

Q4b Argos Extra stores performance

Q4c Homebase customer surveys results

Q5a Call centre revenue

Q5b Organic growth in affiliate acquisitions

Q5c Contribution from North American acquisitions

Q6a Consumer direct growth

Q6b Marketing strategy for Consumer direct business growth

Q6c Growth of decisioning products

Q7 Experian free credit reports

Q8 Consumer direct margins

Q9a Argos growth in market share

Q9b Homebase market growth

David Tyler - closing comments