If you are experiencing problems playing Windows Media presentations please click here to ensure you have the correct codecs installed.

Our presentations currently require either Microsoft Internet Explorer or Netscape Navigator in versions 4 or greater. These can be obtained from:

Our presentations use Windows MediaPlayer and/or RealPlayer. Unless your system has one or other of these media players installed you will be unable to play our live or on-demand web video or audio presentations.

You can obtain and install either or both of these media players using the links on this page. There are also links to solutions to common problems faced by users of both players.

NB: In order to install either player onto your system you will need the appropriate permissions. If you are on a corporate network you may need to contact your IT support staff to clarify this.

Our presentations also include Microsoft PowerPoint and Adobe Acrobat documents. These require either the full software to be installed on your PC or, if you don't have these, you can download the free PowerPoint Viewer or the free Adobe Acrobat Reader™ .

Run our System Checker to check your PC's compatibility with our presentations.

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• Microsoft Windows® 98, Windows 98 Second Edition, Windows 2000, or Windows ME
• Pentium 166 megahertz (MHz) processor
• 32 MB RAM
• 28.8-kilobits per second (Kbps) modem
• 16-bit sound card
• 256-color video card

• Windows 98, Windows 98 Second Edition, Windows 2000, or Windows ME
• Pentium or AMD Athlon K6 266 MHz processor or faster
• 64 MB RAM
• 56-Kbps modem
• 24-bit true color video card
• Back to the top

• Pentium or AMD Athlon 266 MHz processor or faster
• 64 MB RAM
• 16-bit sound card
• 24-bit true color video card
• 56-Kbps modem (optional for local playback)
• ActiveSync 3.0 (required only if you are using a portable device)
• Operating system for Pocket PCs and Palm-size PCs: Windows CE 2.11

• Pentium 90 MHz processor
• 16 MB RAM
• 16-color display card
• 16-bit sound card
• 28.8-Kbps modem (optional for local playback)
• Windows 95 (audio, illustrated audio, and some video)

• Pentium 120 MHz processor or faster
• 32 MB or more of RAM
• 256-color display card or better
• 28.8-Kbps or faster modem or Ethernet card
• Windows 95, Windows 98, Windows NT® Server or Workstation 4.0 with Service Pack 3 (audio, illustrated audio, and video)

• Solaris 2.5.1 or later (English or Western European character sets and operating systems only)
• Sun4m 110 MHz processor or faster
• 32 MB RAM
• 8-bit display or higher (24-bit or higher recommended)
• Sound card and speakers or headphones
• Microsoft Internet Explorer 4 or later, or Netscape Navigator 4.04 or later

• 120 MHz Intel Pentium processor or equivalent (supports audio only)
• Windows 95 or Windows NT Service Pack 4
• 16 MB RAM
• 16-bit sound card and speakers
• 65,000-color video display card
• 28.8Kbps modem (supports audio only)
• Internet connection and web browser (Internet Explorer 4.01 or later or Netscape 4.0 or later)

• 200 MHz or faster Intel Pentium MMX processor or equivalent
• Windows 95, Windows 98, Windows ME (Final Release version), Windows NT (with Service Pack 4), or Windows 2000
• 32 MB RAM
• Full Duplex Sound card and speakers
• 65,000-color or better video display card
• 56Kbps or faster modem
• Internet connection and web browser (Internet Explorer 4.01 or later or Netscape 4.0 or later)

1. Click the Download Media Player button.

2. Select the version from the drop-down box that corresponds to your Operating System, then click on the Download Now button. Note: Do not select any version labeled BETA.

3. Select the language version from the drop-down box and then click on the Download Now button.

4. In the File Download dialog box, select Save this program to disk, and then click OK.

5. In the Save As window, save the file to your Desktop. Do not change the name of the file.

6. Click the Save button.

7. Depending on your modem speed, the download time may vary. Take note of the file name as you will need to reference the file once download is complete.

1. Locate the file on your Desktop and double-click it to activate the installation.

2. When the security warning appears, click Yes to continue installation.

3. The program will display an End User License Agreement. Click Yes if you agree to comply.

4. After installing the initial program files, specify your Internet connection speed. Choose between 14.4K, 19.2K, 28.8K, 56KModem/ISDN, 112K Modem/Dual-ISDN, T1/Lan, or Unknown/Other. If you do not know your connection speed, ask your network administrator or refer to your modem documentation.

5. Click OK.

1. Click the Download RealPlayer button.

2. At the bottom of the page, click on RealPlayer 8 Basic.

3. Make the appropriate selections from the drop-down boxes.

4. Click the Download Player button.

5. Click on the Download site nearest to you.

6. Click on the Real button.

7. Once it has downloaded, locate the file and follow the setup instructions.